Frequently Asked Questions
Straight answers about our design-build process, timelines, and what it’s like to work with WLS.
What does the design-build process involve?
Design-build means your project is planned and constructed as one continuous process.
Design decisions are made with construction in mind from the outset, allowing for clarity, efficiency, and a cohesive final result.
Why is the design phase so important in a design-build project?
The design phase provides clarity before construction begins.
It allows layout, materials, elevations, and technical considerations to be resolved early when changes are simple, cost-effective, and low-stress.
Without a defined design, decisions are often made on site as work progresses. This can lead to delays, revisions, material changes, and added costs that could have been avoided.
A thoughtful design reduces guesswork and creates a clear construction plan.
It helps align expectations, improves cost control, and allows the build to move forward efficiently with fewer interruptions.
In practice, investing time in design often saves both time and money by minimizing rework, avoiding unnecessary changes, and ensuring the final space feels cohesive and intentional.
Design isn’t about adding complexity; it’s about removing uncertainty.
Where do you work?
We are based in Ottawa and work throughout the surrounding areas.
Projects typically take place within a reasonable distance of the city, allowing us to remain hands-on and present throughout the build.
What is the first step if we’re interested in working together?
The process begins with an initial consultation.
This conversation allows us to understand your space, goals, and priorities, and to determine whether the project is a good fit moving forward.
How long does the design phase typically take?
The design phase varies depending on scope and complexity.
Most residential projects move through design in a matter of weeks, with timelines clearly outlined before construction begins.
Will I see the design before construction starts?
Yes.
Design concepts are reviewed and refined prior to construction, ensuring clarity around layout, materials, and overall direction.
How is budget handled during the process?
Budget is discussed early and informs decisions throughout the project.
This allows design and material choices to remain aligned with expectations and minimizes surprises later on.
What types of projects do you typically take on?
We focus on residential landscape projects that benefit from a complete design-build approach.
This often includes outdoor environments involving hardscaping, carpentry, planting, lighting, and related features.
Do you take on projects outside of Ottawa?
Yes, depending on scope and location.
Projects in the surrounding region are considered when they align with our process and allow us to maintain the level of attention and quality we expect.
Who manages the project during construction?
Each project is overseen by a dedicated project manager.
They coordinate scheduling, materials, and communication, allowing the construction phase to progress smoothly.
How involved do I need to be once construction begins?
Once construction is underway, the process is largely hands-off for the homeowner.
We manage the day-to-day details on site and provide clear communication throughout the build.
How many projects do you take on at one time?
We intentionally take on a limited number of projects each season.
This allows us to remain focused, responsive, and attentive to detail across every project.
When is the best time to start planning a project in Ottawa?
Planning early provides greater flexibility with design, approvals, and scheduling.
For projects in the Ottawa area, beginning the conversation well in advance of your desired build season is recommended.
Do you offer 3D landscape design?
Yes. Design is where every WLS project starts, and we use 3D design tools so you can see your backyard, front yard, or full property before anything is built. It makes decisions about materials, layout, and flow much easier, and it means far fewer surprises once construction begins.
What services do you offer?
We’re a full design-build landscape company. That includes landscape design, interlock and natural stone patios, flagstone patios and walkways, retaining walls, driveways, softscaping and planting, landscape lighting, and outdoor structures like pergolas. Most clients hire us to take a project from the first conversation through to the finished space.